HVAC Field Training Supervisor
Job Description:
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The HVAC Field Training Supervisors primary responsibilities include supervising and building a team of HVAC service techs, creating and presenting training, and dealing with customer issues. |
Earn Up $$$$ per year (including bonus), as an HVAC Field Training Supervisor at Parker & Sons!
Immediately hiring HVAC Field Training Supervisor
In exchange for your experience and professionalism, we will provide you with:
- The ability to Earn up to $$$$ per year!
- Medical, dental, vision, supplemental, disability and more
- Company Paid Life Insurance (1x Annual Salary)
- 401K with company match
- PTO & Sick Time and 6 Paid Holidays
- Work with a team that puts employee and customer satisfaction first
- Year-round work, no slow times!
- Flexible Shifts with special incentive for weekend shifts
What you will do:
- Develop a culture of growth and performance
- Maintain operational excellence in all parts of the business, invoice completion/ processing, inventory control, safety awareness, reporting and paperwork flow
- Dramatically improve technician performance. Increase average ticket, increase closing rate, increase average monthly truck revenue, and increase leads
- Maintain a 55% or greater gross profit margin.
- Monitor and control callbacks
- Oversee all customer concerns with timely resolution. Demonstrate 100% customer satisfaction with all customers. Be active in customer retention programs, i.e. Parker Family Plan.
- Improve training programs for both technical and sales/ communication skills through both classroom studies and ride-a-longs.
What is Required:
- 10 years of technical and or HVAC Service Supervisor experience
- Ability to build and distribute training schedule’s as well as materials
- Ability to hold in person training seminars and handle large groups of technicians
- 5 years of training Nexstar HVAC service and maintenance system
- Able to self-navigate thru the Nexstar web site materials and videos to use for trainings
- Work well with a team and can handle discipline when needed
- Able to deal with upset customers and deescalate situations
- Staffing experience including interviewing, hiring, and retention
- Must pass a background check and drug screen, have a social security card an maintain a clean driving record
Parker & Sons has been serving homeowners and businesses in Arizona for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, electrical and air quality contractors in the industry. To maintain our high standards, we require an exceptional group of people who have the desire to contribute their talents and abilities and seek out opportunities to advance their expertise to forward the company's innovation. Our mission is to continue to build long-lasting relationships with our customers through our winning spirit and commitment to 100% satisfaction… guaranteed!
